IT Support Service

As the leading IT services and solutions provider in China, Neusoft has firmly entrenched itself as a top player in the IT managed services industry for the APAC region. Our domain expertise, strategically placed delivery centers, wholly owned IT Institutes and innovative approach have enabled us to provide an IT-business integrated solution in multiple languages for our global clientele. As the single point of contact and accountability, Neusoft is ableto reduce total cost of ownership and simplify delivery of your IT services.

Service Portfolio

  • IT Helpdesk
  • On-site Support
  • IT Managed Service: SLA Management, IT Asset Management and IT Security Management.
  • IT Infrastructure Management Service,including application, server, network and communication

Why Neusoft IT Service?

  • Domain Knowledge: As the largest IT solution and service provider in China, we have accumulated profound domain knowledge in diverse IT infrastructure components including hardware, network, applications, etc.
  • Human Resources: More than 17,000 IT employees working for various industries on a wide range of technologies
  • Flexibility: We provide flexible and customized solutions to satisfy a wide range of customer needs
  • Customer Satisfaction: We believe that end-users are more than just users, they are customers as well. This core value is reflected in the service our agents provide, and has helped our clients increase their customer satisfaction (CSAT) scores;
  • Quality: Continuous quality improvement by focusing on SLAs and ITIL v3 methodology.

Case Study

Neusoft is working with a leader in IT Software and Services for Level 1 ~ 3 support for its more than 10,000 employees located in China and abroad. With more than 5 years of co-operation, Neusoft has been striving for a continuous improvement in quality as well as higher efficiency through process re-engineering. The highlights of the project are:

  • Process standardization by deploying advanced IT lifecycle management solutions;
  • Performance improvement leading to a push in customer's IT infrastructure transformation;
  • Resource sharing for the customer;
  • Quality focused, thus leading to better FCR results.
云南11选5前三分布走势 通比牛牛怎么玩不输 大红鹰水心高手坛一尾中特 七星彩跨度走势图 11选5浙江 复式组数计算表图片 天天彩福彩四走势图 时时彩冷热号分析软件 内蒙古快3三同号通选预测 p3开机号3d开机号千喜 天津快乐10分玩法 五子棋如何提高获胜机率 30选5开奖结果走势图表 彩票开奖期2019030 大乐透中奖算法